Clarabridge offers tools that provide metrics about your customers’ feelings in various types of data, such as social media, emails, chats, and surveys. The tool uses an 11-point scale to index the sentiment of collected content, accounting for grammar, context, industry, and source when scoring a piece of text. Key Features: Sentiment analysis tool for social media and other customer interaction data Utilizes an 11-point scale for sentiment indexing Takes into account grammar, context, industry, and source while scoring a piece of text Integrates with Lithium, NM Incite Buzzmetrics, and Radian6 for direct access to social media data Provides real-time APIs for multi-verbatim access Offers French and Portuguese NLP, including advanced sentiment analysis Provides word clouds, enhanced charting, and dashboards for data analysis New APIs for real-time multi-verbatim processing and project creation Offers a self-service SaaS basis with a limited 2,000 free verbatim trial